FREQUENTLY ASKED QUESTIONS

GENERAL

Where do I start?


Starting here in our FAQ section is a great place to start! We recommend first thinking about the end in mind. Are you interested in a wall portrait, prints, or compsites/montages? Digital Images only? Exploring the products or pricing guide on our website can answer a lot of questions as far as what you may be interested in and their prices.




What should I wear?





What happens if it rains or there is inclimate weather?





What happens if I can't make my session?





What's the process like from start to finish?


1. Think about what kind of products you're interested in. 2. Book your session 3. We will send an email or call you about your session a few days in advance. We will include any addresses you may need if you purchased one of our on-location areas. 4. You will be photographed 5. We will send you an email 7-10 days after your session so that you may view them online. 6. You will place your order online or make an appointment to place your order 7. You will receive proofs for designed materials if any are ordered. 8. We will notify you as soon as your order is ready for pickup!




Do you photograph weddings?


We no longer photograph weddings but can accomodate Bridal or Engagement sessions.





BOOKING

CAN I BOOK MY SESSION ONLINE?


Absolutley! All sessions (excluding newborns, extended families, on-location) can be booked online! This includes families, birthday's (1yr, cake smash, etc), pageant headshots, professional headshots, children, formal portraits, & seasonal themed portaits! Seniors can be booked online, however, we recommend purchasing a senior package so that we can




HOW MANY SESSION TIME SLOTS DO I NEED TO PURCHASE?


You will need to purchase a time slot for every outfit/backdrop change. Cake Smash sessions require a purchase minimum of 2 time slots for 1 outfit & backdrop. Additonal time slots may be purchased for every additional outfit/backdrop change you want photographed.




HOW ARE SESSIONS PRICED FOR BOOKING?


Session prices may vary based on location and can be viewed on each listing. For every time slot purchased, you will receive a coupon amount for ordering from that session. Outdoor & specialty location sessions often priced higher.




HOW DO I BOOK A SESSION ONLINE?


Navigate to our "Book Session" section and choose an option from the menu. After choosing a date, fill out the rest of the listing and click "Add to Cart" Do this again to add a second time slot.




DOES MY COUPON EXPIRE?


Yes! Your coupon will expire 7 days after you have received your email to view your images.




WHAT ALL AM I PURCHASING WHEN I BOOK A SESSION?


You are paying a sitting fee when you book and does not include any products.





ORDERING

CAN I ORDER ONLINE?


Yes! All of our products are available to be purchased online! They can be viewed under the "Order & Pay" section of our website!




CAN I COME TO THE STUDIO & ORDER?


Yes! Just give us a call and we will schedule a time for you to come in and place your order!




HOW DO I ORDER SOMETHING NOT OFFERED ONLINE?


Shoot us an email or call us at the studio of what you would like to order!




HOW DO I ORDER ALL OF THE DIGITAL IMAGES FROM MY SESSION?


You will need to navigate to our "Place Studio Portrait Order" under the Order & Pay section of our website, then select the session type included in the email notifying you that session is now online to be viewed. You will choose the corresponding information again found within that category such as (Indoor/Outdoor) and the # of people given in your email.





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